Shipping policy

We only sell items which we have in stock, so you will never have to wait for a delivery. We despatch at 11 am every working day (i.e. Monday to Friday excluding bank holidays), and our standard service is either a next day or a 2-5 day service. So if you purchase your item at 10am in the morning it will be despatched the same day and delivered either the next working day or 2-5 days later. If you purchase at 10pm in the evening it will be despatched on the next working day. If you would prefer not to receive your delivery immediately you are also welcome to arrange despatch for a later date. Please send us an email or call us immediately after purchasing to let us know.

We can deliver anywhere in the mainland UK, and we can deliver most items to most islands. However we regret that we may not be able deliver orders for certain items to certain outlying areas of the UK, including but not exclusively to the Isle of Man, some Scottish Isles, BFPO addresses and the Channel Islands. If this applies to you we will inform you and provide a full refund promptly.

Please note that for your security if payment is made by credit or debit card we can only deliver to the card billing address. If you would like us to deliver to an alternative address please contact our customer services team on the telephone number above or at sales@sofa-company.co.uk for details.

DELIVERY DETAILS

Please let us know at the time of order if there are any access or parking restrictions our courier company should be made aware of prior to delivery.

Sofas and Larger Items
All sofas and larger items are sent using either a kerbside pallet delivery service or a specialised 2 man delivery service.

Pallets can be sent on a 2-5 day 'booked-in' service, where your local depot will receive your pallet on the next working day after we send it out and will contact you within 72 hours on the telephone number you provide to arrange a delivery window that is convenient for you.

Alternatively we can send them on a next day service. This cannot be 'booked in' and they may deliver at any time between 8am and 6pm so somebody will need to wait in for the delivery to arrive.

Kerbside delivery: both of these delivery services are made to the kerbside only, so please make sure that you have any help that you need to carry the furniture into your house. Please note that the delivery driver is only contracted to deliver the goods to the kerbside, and is not insured or obliged to manoeuvre the goods into or around within your property. If you allow the delivery driver to manoeuvre the goods for/with you then this is entirely at your own risk.

Our other option is a 2 man delivery where the delivery company will call you to arrange a delivery, then bring the sofas into your house, unwrap them and place them where you want them. This service takes a little longer (5-10 working days). For certain areas of Scotland, Ireland and Islands a further surcharge may incur - please call us to find out more).

Failed deliveries Please note also that if a delivery is arranged and there is nobody to meet the driver, the courier will make a charge for redelivery.

Tub Chairs and Footstools
All tub chairs and footstools are sent using a next working day courier service. They may deliver at any time during working hours so somebody will need to wait in for the delivery to arrive.

If you are not at home when they try to deliver, the courier will normally put a card through your door with the details of your local depot so you can contact them to arrange a convenient day for redelivery. However we will also email you with their contact details and a tracking number once the goods have been despatched, so if for any reason you haven't received your package on the due date you should assume that they tried to deliver and contact them anyway to arrange for redelivery. They will hold your package in their local depot for 4-5 working days, after which if they haven't heard from you it will automatically be returned to us and a redelivery charge would be payable.

The delivery services we use have proved to be very reliable - the number of 'on time' deliveries has been quoted at over 99%. However please note that these are commercial courier companies and are not under our control, so we cannot guarantee their service.

DELIVERY SURCHARGES

Our standard delivery service covers mainland England and Wales. Depending on the item or combination of items being delivered there will be a surcharge for deliveries to Scotland and any island including the Isle of Wight and Northern /Southern Ireland, this surcharge also applies to SA and TR postcodes. Next day delivery is also not normally available to these areas. Please note that this surcharge is not added automatically by the Shopping Cart, as there are some circumstances where we can make savings for you and we would like to do this wherever possible, so if you live in one of these areas please order by phone so that we can work out any possible surcharge for you individually. Otherwise we will contact you after your order has been received to confirm the delivery surcharge.

TAKING RECEIPT OF YOUR GOODS

Your delivery is insured against transit damage, but for your own protection it is important that you check the goods when you receive them.

If there is any damage to the packaging you must sign for your delivery as 'packaging damaged' on the courier's electronic pad / delivery note. If the courier is reluctant to wait sufficient time for you to check your delivery properly, again you must insist on writing 'packaging damaged' next to your signature, otherwise the courier company will consider your goods to have been delivered in perfect condition.

Our products are supplied in packaging that will ensure safe delivery to you. We strongly advise you to unpack your goods carefully, both to avoid damage and so that the packaging can be re-used to return the goods safely in the event of a fault or if you should choose to return your order. Please ensure therefore that you keep all packaging until you are fully satisfied that you are happy to accept the goods.

Because of this packaging, designed to protect the goods, this can cause dis-settlement of materials when packed and stored. If you do notice any rippling in materials or creases this is likely to be caused by the foam or fibres underneath moving when packed. Once the packaging has been removed this will settle down over time with usage.

DAMAGED, FAULTY OR INCORRECT GOODS

In the unlikely event the goods are received damaged, faulty or your order is incorrect, please ensure you notify our customer service team within 7 days of receipt of the goods, after which time the goods will be considered to have been accepted.

Please ensure that all packaging is retained if you wish to return your order as we are unable to accept returns unpackaged.

RETURNS AND CANCELLATIONS

Your purchase may be returned to us and the order cancelled (for any reason) within fourteen days of delivery. Please see our terms and conditions for details of our cancellation policy.